Archive | October, 2011

Innovating customer experience: We only have three customers

It is important for an innovative leader to remember that your company only has three customers: The ones buying from you now, the ones who bought from you in the past, and the ones who could buy from you in the future. Or as I like to call them, the alreadies, lefties and barelies. This […]

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Seven steps to conquer burnout

In the previous articles on this topic, I have described the burnout phases as well as how to identify them. In this article, I suggest a seven-step process to cope with burnout. Step 1: Stop and take stock Look the Burnout Monster in the eye. If, after reading the previous articles, you have this nagging […]

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Rustic Bacon and Walnut Brown Rice (Gluten-free)

A gluten-free Good Food Diet rice dish – high in fibre and rich in Omega 3 fatty acids Want to boost your fibre and Omega 3 intake and at the same time enjoy a delicious, comforting dish? Yes, you can! This rustic rice dish with its smoky bacon and walnut flavours, balanced by fresh, raw […]

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How to match food and wine

Wine is becoming increasingly popular, and people are becoming more knowledgeable about wine. However, I think most people still lack confidence when it comes to exploring new labels, unusual varieties, and food and wine pairing. It is great to say that wine is all about individual taste and preference, but you don’t really want to […]

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What does your business card say about you?

Printed business cards are still important – even in a world flooded with electronic communication. When you are giving someone a well-designed business card, you are saying: “I’m real and my business is real. Because I respect myself and I respect you as a client or colleague, I’ve put in some effort to make my business […]

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Wrapping up business relationships professionally

All of us have experienced the conclusion of a business relationship, whether it is completing a project, transferring from one department to another, leaving one company to join another, or finishing an assignment as contractor or consultant. How you conclude these business relationships plays a big role in how you are remembered and whether people […]

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