Archive | July, 2009

Customer Experience Mapping: Taking a customer-centric view of your business

This article was co-written by Chantell Botha and Nico Simpson In 1890 Mahatma Gandhi (allegedly) said in a speech in South Africa: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose […]

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Greek Spaghetti Bolognese

(from the Good Food Diet) Yes, you are absolutely right, Spaghetti Bolognese is not Greek – it is 100% pure Italian, hailing from the town of Bologna in northern Italy. But throwing in a touch of Greek makes this Bolognese sauce supremely full-bodied, filling and full of goodness. Boela says: “Enjoy this Mediterranean dish with […]

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Conducting effective meetings

Meetings are a big part of our business life and on some days, we spend quite a lot of time in meetings with other people. One way of saving time in your business day is to have effective meetings. Meetings are similar to small plays. As in a play, there are three phases to a […]

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Your Personal Brand

Volvo for Safety, Nike for Action and Coke for Adding fun to Life These are how famous brands are generally described, based on people’s perceptions of what these brands represent. Have you given thought to your personal brand? How would someone describe you? What do you represent? While your thoughts start working on this question, […]

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